Mission

The Literacy Group of Waterloo Region is a community based organization that provides accessible literacy training services to empower adults to reach their goals and improve their quality of life.

Vision

We will be a model for adult literacy services and play a key role in Waterloo Region achieving the highest literacy rates in Canada.

Values

The staff, students, volunteers and board of The Literacy Group of Waterloo Region are committed to the following values:

• Trustworthy
  We ensure a trustworthy, confidential environment that is physically and emotionally safe.
• Responsibility
  We demonstrate accountability, commitment and follow-through for our personal and organizational responsibilities. Two key responsibilities are The Literacy Group's fiscal wellbeing and the pursuit of our students’ learning objectives.
• Respect
  We value and respect each individual’s diverse background. We are accepting, inclusive and accessible to our diverse community and promote the same within our organization.
• Compassion
  We encourage and care for one another. We listen, understand and respond with compassion and empathy.
• Partnering
  We achieve our objectives through partnering at all levels internally and externally.