Customer Service

Customer Service Excellence

Free

Are you looking for a job in customer service?  Do you want to develop your people skills? Do you want skills for your resume and a certificate for your portfolio?

During this time in Waterloo Region, the number of job postings for customer service related programs is very high.  This program will  make your application more appealing to employees and give you the skills needed to be successful in the job.

Polish your customer service skills over 12 hours of instruction that emphasizes the people skills needed to be successful in today’s job market.

Session Content

  • Introduction to Customer Service
  • How has customer service changed?
  • The Retail Model
  • Attitude vs Attribute
  • Body Language
  • Empathy in the workplace
  • Using the right language
  • Bad Customer Service (What NOT to do)
  • Difficult Customers
  • Difficult Co-Workers
  • Difficult Bosses
  • Emotional Intelligence
  • Retail Selling
  • Tips for being a great server

Program running both day and evening.

Contact Laurie Mazur for more details and to register.

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Enrollment and Information

Contact: Laurie Mazur
Email: laurie@theliteracygroup.com
Phone number: 519 621 7993