Are you looking for a job in customer service? Would you like to be promoted at your customer service job?  Do you want to develop your people skills? Do you want skills for your resume and a certificate for your portfolio? Then the TLG Customer Service Excellence and Point of Sale program is ideal for you.

In just 12 hours you can build your confidence and improve your skills.

Day and evening classes available.

The program  covers:

• • • • Customer Service Basics- 10 Golden Rules
      • Retail Models
      • Attitudes v. Attributes
      • Non-Verbal Communication
      • Empathy
      • Emotional Intelligence
      • Using the Right Language & Understanding Social Conventions
      • Bad Customer Service
      • Conflict Resolution- Customers, Co-Workers and Supervisors
      • 5 Steps to Problem-Solving
      • Self-Reflection
      • Retail Selling Strategies
      • Tips for Being a Great Server
      • Introduction to Point of Sale Terminals (non-interactive)
      • Cashier Basics-Rounding & Cash-Handling Habits
      • Fraud Awareness and Prevention

Not only that, you will earn a certificate from Bullfrog Tech, makers of our touch-screen point of sale technology.

Contact Laurie today for more details and to sign up.

• • • • laurie@theliteracygroup.com
      • 519-743-6090 x 325

Community Partners, please use the referral form and forward to Laurie.

Coming Soon!